Digital Résumé

SENIOR PRODUCT MANAGER

Revel Systems | Atlanta, Georgia

Software firm with ~500 employees, and annual revenues $50m. Revel is a cloud-based business platform that integrates operations, payments, and customer channels with point-of-sale (POS) functionality in a single dashboard.

5/2022 - Present

Role Description:

• Owned strategy and direct short and long-term roadmap for all external partner-facing verticals. 

• Partnered with cross-functional teams to own Third-Party Integrations, Alternative Payments, API functionality and Connectivity Platform development. 

• Active "player-coach" who inspired and led peers through new initiatives and best practices for optimized outcomes.

Achievements:

• Developed and implemented complex "Open Loyalty" strategies across Loyalty designed to improve partner adoption, user engagement, and retention by 10% while decreasing maintenance costs by 35% within a year post-launch within a year.

• Partnered with third-party partners to drive integration strategies including releasing an API Platform dedicated to scalable connections, enhanced webhook usage, and improved throughput.

• Enabled delivery capabilities through two major providers, resulting in a 50% increase in sales from delivery orders and a 25% improvement in key customer satisfaction.

• Grew customer satisfaction scores 30% via highly-researched feature and integration enhancements 

  • Product/Project Details included on Portfolio page

PRODUCT MANAGER

MerchantE | Alpharetta, Georgia

Payments Processor, PayFac Facilitator, and FinTech company with ~300 employees, annual revenues over $150m, and over $175b in annual transactions across 13k merchants.

7/2021 - 5/2022

Role Description:

• Directed Product launch and Go-to-Market in Emerging Payments and Traditional Banking. 

• Managed internal and external stakeholder inputs and expectations, including breakout informational sessions and pitch presentations to C-Level Executives. 

• Utilized extensive Product and Payments industry knowledge to lead, onboard, mentor, and coach team of 5+ Product Owners and Managers in matrixed environments 

• Mentored other Product team members to assist with personal and professional growth and development, resulting in overall team improvements in product innovation and increased overall project efficiency by 20%.

• Developed and managed product deliverables within timeline and budget constraints, exceeded revenue targets by 15% on average. 

Achievements:

• Developed and managed product deliverables within timeline and budget constraints, exceeded revenue targets by 15% on average.

  • Product/Project Details included on Portfolio page 

PROGRAM & PRODUCT MANAGER

CDE Services | Marietta, Georgia

Business Process Outsourcing company with ~75 employees and annual revenues of $8M, sister company to GoEBT, one of the nation's leading SNAP/WiC processing firms. Total merchant base upward of 30k nationwide.

9/2016 - 7/2021

Role Description:

• As one of the first Product employees for CDE Services, helped to grow and streamline the Product Development group, including 0-1 Product launch of a Credit, Debit, and EBT processing application on an Android payment terminal.

• Led Product lifecycle 0-1, ideation through launch. 

• Gained first-hand knowledge of the payments lifecycle over the course of my career with CDE Services, and was able to use this knowledge to facilitate business deals, and drive increased revenue and efficiencies as a value added reseller, and a direct processor.

•  Delegated and managed distributed product, engineering, and design teams to align product and engineering objectives in a timely manner

Achievements:

• Launched Payments app to upsell existing EBT base of 25,000+ merchant locations. resulting in a 4X average month-over-month subscription rate and revenue. 

• Managed 25+ product deliverables from concept to delivery.

  • Product/Project Details included on Portfolio page

OPERATIONS SUPERVISOR, Various Roles

First Data Hardware Services | Marietta, Georgia

Hardware  and Software distribution arm of First Data Corporation, one of the world's leading processors before being acquired by FiServ. 

02/2013 - 09/2016

Role Description:

• As Operations Supervisor in the deployment of Payment devices and terminals: coached, mentored, and led a team of highly technical point of sale technicians and shipping and warehousing associates, both employees and contractors.

• Managed deployment of Clover Point of Sale devices, from order to closed shipment

Achievements & Awards:

• Drove extensively researched operations excellence programs leading to up to 233% increases in productivity per employee in various KPI

• Reduced back-orders and associated shipping costs, resulting in cost savings of over 4x in the first year.

• Received 2016 "Center Stage" award reserved for highest level of employee recognition for my efforts in leading Operations QA testing for new Oracle initiative.

I am highly skilled in the following:

• Product Roadmapping

•  Quantitative and Qualitative Analysis

• Market Research

• Leadership, Management 

• Product Management

• Analytical Skills

• A/B Testing

• Growth

• Scale

• KPI Development

• OKR Development

• Product Strategy